Inspired by personal experience, designed
by people with lived experience.
The co-production of Bronte House. We listened, we actioned.
What people say about us
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“Brilliant service...very caring and professional, passionate about their job... it was lovely to know that my mum was looked after so well and cared for whilst l was away”
Daughter of client - respite
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“Just amazing - so caring, kind, dignified, friendly...the professionalism of staff and documentation. Dealing with [N] and health professionals extremely professionally. Fantastic communicator. Thank you very much for the experience you gave [N].”
Family member - respite
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“A breath of fresh air...nothing is too much trouble, very flexible to our needs”
Daughter of client - hourly care
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“Highly satisfied with the care and attention given to my wife. This includes flexibility on times... compliance with attendance...continuity of care - particularly the same person attending...this ensures ‘peace of mind’ ”
Husband of client - hourly care
Bronte House has been designed around what people want, need and expect. Through individual meetings, group discussions and a survey, we gathered feedback on your experiences and views on how we can improve dementia care.
As part of our research, we had the privilege to hear from many people - people living with dementia, care partners, family and friends impacted by dementia, health and social care professionals, local authorities, charities, dementia specialists, partner organisations, and public services, to name a few.
We would like to thank everyone who shared their feedback. We are incredibly grateful for your time and invaluable insights which have shaped the development and direction of Bronte House – from our areas of focus and company values through to our services and approach to care.
We strive to work with people across the circle of care to positively impact lives, care and specialist dementia care.
To share the key themes and how we’ve acted on your feedback, we are preparing a short report. If a copy could be useful to you, we would be happy to share it. Please do get in touch.
We learnt what’s important to you; we’ve created Bronte House around you.
It’s doesn’t stop here - your feedback is always welcome!
We look to continuously improve, learn and develop our approach and home care services in York to ensure we provide the highest quality care. If you have any feedback or ideas, please do get in touch, we would love to hear from you.
